77rb Privacy Policy

1 Introduction

Welcome to the 77rb Privacy Policy. 77rb ("we", "us", "our") is committed to protecting the personal data of every individual who accesses or uses the 77rb platform at https://77rb.io (the "Platform"). This Privacy Policy has been prepared in plain English to ensure that you — as a valued member of the 77rb community in Bangladesh — fully understand your privacy rights and our obligations to you.

This Privacy Policy applies to all personal data collected when you visit the Platform, register an account, place a bet, make a deposit or withdrawal, participate in a promotion, interact with our customer support team, or otherwise engage with any of the Services offered through https://77rb.io.

By creating a 77rb account or continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read, understood, and agreed to the data practices described herein. If you do not agree with any part of this Privacy Policy, please discontinue your use of the Platform and contact us to close your account.

This Privacy Policy should be read together with the 77rb Terms and Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

2 Who We Are

77rb is an online betting and casino platform operating at https://77rb.io and serving players primarily located in Bangladesh. The platform offers a comprehensive range of gaming and wagering services, including cricket betting, live casino games, slot machines, crash games, and sports tips, all designed for adult entertainment purposes.

For the purposes of this Privacy Policy, 77rb acts as the data controller in respect of personal data collected from users of the Platform. This means that 77rb determines the purposes for which and the manner in which your personal data is processed.

Our primary contact point for all privacy-related enquiries is: [email protected]. All correspondence regarding personal data should be sent to this address and will be handled by our privacy team in accordance with the timelines set out in Section 16.

3 Personal Data We Collect

77rb collects the following categories of personal data in connection with your use of the Platform:

3.1 Identity & Contact Data

• Full legal name as it appears on your national identity document (NID) or passport
• Date of birth (used strictly for age verification — you must be 21 or older)
• Residential address in Bangladesh (city, district, postal code)
• Email address
• Mobile phone number (including the number registered to your bKash, Nagad, or Rocket account)
• Gender (optional, collected where provided voluntarily)

3.2 Account & Authentication Data

• Username chosen during registration
• Encrypted password hash (we never store your password in plain text)
• Security questions and answers, where set up
• Date and time of account creation and last login
• Device identifiers and IP addresses associated with login sessions

3.3 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and transaction reference numbers
• Payment method identifiers (e.g., the last four digits of a bKash or Nagad account number — never the full account credentials)
• Account balance history and bonus fund records
• Chargeback and dispute records, where applicable

3.4 Gaming & Betting Activity Data

• Bet history, including event, market, stake amount, odds, and outcome
• Game session data, including games played, session durations, and win/loss records
• Responsible gaming tool usage, including deposit limits set, cooling-off periods activated, and self-exclusion requests

3.5 KYC & Verification Documents

• Copies of government-issued identification (NID, passport, or driving licence)
• Proof of address documents (utility bills, bank statements dated within 90 days)
• Proof of payment method ownership (screenshots of mobile banking accounts registered in your name)
• Source of funds declarations, where requested in connection with enhanced due diligence

3.6 Technical & Usage Data

• IP address and approximate geolocation (country and city level only)
• Device type, operating system, and browser version
• Pages visited on the Platform, time spent on each page, and navigation paths
• Referring URLs (the URL of the page from which you navigated to 77rb)
• Error logs and crash reports generated during your session

3.7 Communications Data

• Records of all correspondence between you and the 77rb support team, including live chat transcripts, email threads, and ticket histories
• Survey responses and feedback submissions
• Promotional opt-in and opt-out preferences

4 How We Collect Your Data

77rb collects personal data through the following mechanisms:

• Direct submission: Data you provide voluntarily when registering an account, completing KYC verification, submitting a deposit or withdrawal request, completing a contact form, or communicating with our support team.
• Automated collection: Technical and usage data collected automatically when you visit or interact with the Platform, using cookies, server logs, and similar tracking technologies (see Section 6 for full details).
• Payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and other payment processors when you make a deposit or request a withdrawal.
• Identity verification services: Confirmation signals from third-party KYC and identity verification providers engaged by 77rb to validate the authenticity of documents submitted by account holders.
• Fraud prevention partners: Risk scores and flagging signals from fraud detection providers that monitor transactional patterns across the platform.
• Publicly available sources: In limited circumstances, 77rb may cross-reference publicly available information (such as sanction lists or politically exposed persons databases) to meet its compliance obligations.

5 Purpose and Legal Basis for Processing

The table below sets out the primary purposes for which 77rb processes your personal data, together with the corresponding legal basis for each processing activity:

6 Cookies & Tracking Technologies

77rb uses cookies and similar tracking technologies on the Platform to enable core functionality, measure performance, and improve the user experience. The following types of cookies are used:

6.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function correctly. They enable you to log in securely, navigate between pages, and maintain your session state. These cookies cannot be disabled without severely impairing your ability to use the Platform. No consent is required for strictly necessary cookies.

6.2 Performance & Analytics Cookies

These cookies collect anonymised information about how visitors use the Platform — for example, which pages are visited most frequently, how long users spend on each page, and which navigation paths lead to account registrations. This information helps 77rb identify areas for improvement and optimise the user experience. The data collected by these cookies does not identify you personally.

6.3 Functional Cookies

These cookies allow the Platform to remember your preferences — such as your preferred language, last-used payment method, or responsible gaming limits — so that you do not have to re-enter them each time you log in. Disabling functional cookies may result in a reduced experience on the Platform.

6.4 Managing Cookies

You can control and delete cookies through your browser settings at any time. Please note that deleting or blocking strictly necessary cookies will prevent you from logging in and using the Platform's core services. Most modern browsers provide settings to view, manage, and delete individual cookies; please consult your browser's help documentation for specific instructions.

7 Sharing Your Personal Data

77rb does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and our banking partners receive the minimum data required to process your deposit or withdrawal transaction (typically your account reference, transaction amount, and the identifier associated with your payment method).
• KYC and identity verification providers: Third-party identity verification services engaged by 77rb to validate KYC documents receive the identity documents you submit. These providers are bound by strict confidentiality agreements and data processing terms.
• Fraud prevention and security providers: Risk and fraud detection partners may receive transactional and technical data to help identify and prevent fraudulent activity on the Platform. These providers act as data processors on our behalf and may not use your data for their own purposes.
• Game and content providers: Technology partners such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi may receive session identifiers and game activity data necessary to deliver their games within the 77rb environment. These providers are contractually prohibited from using this data for any purpose other than game delivery.
• Professional advisers: Our legal, financial, and compliance advisers may access relevant account or transaction data in the context of providing professional services to 77rb, subject to their professional confidentiality obligations.
• Law enforcement and regulatory authorities: 77rb will disclose personal data to police, financial intelligence units, courts, or other governmental authorities in Bangladesh or elsewhere when required to do so by applicable law, court order, or regulatory direction. 77rb will, where legally permissible, notify affected account holders of such disclosures.
• Business transfers: In the event of a merger, acquisition, reorganisation, or sale of all or part of 77rb's business, personal data held by 77rb may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.

8 International Data Transfers

77rb's primary operations and data storage infrastructure are located in data centres that serve the Asia-Pacific region, with a focus on maintaining proximity to Bangladesh-based users to ensure fast, reliable service. However, some of our third-party technology and service providers — including game suppliers and fraud prevention partners — operate internationally, which means that your personal data may in some cases be processed in countries outside Bangladesh.

Where personal data is transferred internationally, 77rb takes steps to ensure that appropriate safeguards are in place to protect your data to a standard at least equivalent to that afforded within Bangladesh. These safeguards may include contractual clauses binding the recipient to comply with applicable data protection standards, or reliance on the recipient's participation in a recognised international data transfer framework.

If you have concerns about the international transfer of your personal data, please contact us at [email protected] and we will provide you with further information about the specific safeguards applicable to your data.

9 Data Retention

77rb retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve any disputes or enforce our agreements. The following general retention periods apply:

• Account data and gaming history: Retained for the duration of your active account and for a period of five (5) years following account closure, to meet anti-money laundering record-keeping requirements.
• KYC and identity documents: Retained for five (5) years from the date of verification, or five (5) years from the date of the last transaction associated with your account, whichever is later.
• Financial transaction records: Retained for five (5) years from the date of each transaction in accordance with applicable financial record-keeping requirements.
• Customer support communications: Retained for two (2) years from the date of the last interaction, unless the communication is part of an ongoing dispute, in which case it is retained until the dispute is fully resolved plus one (1) additional year.
• Marketing preferences and consent records: Retained until you withdraw your consent or request deletion, plus a reasonable administrative period thereafter.
• Technical and usage data (anonymised): May be retained indefinitely in aggregated, anonymised form for analytical and business improvement purposes.

At the end of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be associated with you as an individual. Where deletion is not immediately possible due to backup system architecture, the data will be isolated and protected from further active processing until it can be fully deleted.

10 Your Data Rights

As a 77rb account holder, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with "Data Rights Request" in the subject line.

10.1 Right of Access

You have the right to request a copy of the personal data that 77rb holds about you. This is sometimes called a "Subject Access Request" (SAR). We will provide a copy of your data free of charge within 30 calendar days of receiving a verifiable request. We may ask you to confirm your identity before processing a SAR to protect against unauthorised access.

10.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. For simple corrections (such as a misspelled name or an outdated address), you may update your details directly through your 77rb account settings. For corrections that require document verification, please contact our support team.

10.3 Right to Erasure

In certain circumstances, you have the right to request that 77rb delete your personal data. This right applies where the data is no longer necessary for the purpose it was collected, where you have withdrawn your consent and there is no other legal basis for processing, or where you have successfully objected to processing. Please note that 77rb may be required to retain certain data for legal compliance reasons even after receiving a deletion request — we will always explain this clearly in our response.

10.4 Right to Restrict Processing

You may request that 77rb restricts the processing of your personal data in certain situations — for example, while the accuracy of data you have disputed is being verified, or while an objection you have raised is being considered. During a restriction, 77rb may continue to store your data but will not actively process it for the purposes you have restricted.

10.5 Right to Data Portability

Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) and to request that we transmit that data to another service provider where technically feasible.

10.6 Right to Object

You have the right to object to 77rb processing your personal data where that processing is based on our legitimate interests, including profiling carried out for direct marketing purposes. Where you object to marketing processing, we will cease that processing immediately. Where you object to other legitimate interest processing, we will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

10.7 Right to Withdraw Consent

Where 77rb processes your personal data based on your consent (for example, for marketing communications or optional functional cookies), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. You can withdraw marketing consent at any time by contacting [email protected] or by following the unsubscribe link in any marketing email.

11 Children's Privacy

The 77rb Platform is strictly intended for adult users aged 21 and above. 77rb does not knowingly collect, process, or store personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration process, and 77rb reserves the right to request additional proof of age at any point during a member's use of the Platform.

If 77rb becomes aware or has reasonable grounds to believe that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to suspend the relevant account, delete the data in question, and return any funds held in that account in accordance with our standard verification procedures.

If you are a parent or guardian and believe that your child has registered an account on the 77rb Platform or has provided personal data without your knowledge, please contact us immediately at [email protected]. We will investigate the matter promptly and take all necessary corrective action.

12 Security Measures

77rb employs a multi-layered security framework to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. Our security infrastructure includes, but is not limited to, the following measures:

• 256-bit SSL/TLS encryption: All data transmitted between your device and the 77rb servers is encrypted in transit using industry-standard Transport Layer Security (TLS) protocols. The padlock icon visible in your browser's address bar confirms that your connection to https://77rb.io is encrypted.
• Encrypted data storage: Sensitive fields within our databases — including passwords (stored as salted hashes), payment method identifiers, and KYC document content — are encrypted at rest using AES-256 encryption.
• Access controls: Access to systems containing personal data is restricted on a strict need-to-know basis. All staff with access to personal data are required to use multi-factor authentication and to complete mandatory data protection training.
• Network security: Our infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and distributed denial-of-service (DDoS) mitigation tools. Regular penetration testing is conducted by independent security specialists to identify and remediate vulnerabilities.
• Audit logging: All access to systems containing personal data is logged and monitored. Anomalous access patterns trigger automated alerts and are reviewed by our security team.
• Incident response: 77rb maintains a documented data breach response plan. In the event of a confirmed breach affecting your personal data, we will notify affected individuals promptly and take all necessary containment and remediation steps.

While 77rb takes all reasonable and practicable steps to safeguard your personal data, no online platform can guarantee absolute security against all threats. You also have a role in keeping your account secure: please use a strong, unique password, enable any available two-factor authentication features, and never share your login credentials with anyone. 77rb staff will never ask you for your password.

13 Marketing Communications

With your consent, 77rb may send you promotional communications about new games, seasonal bonus offers, special events (such as Eid promotions, Pohela Boishakh rewards, or BPL cricket specials), and platform updates. These communications may be delivered by email or other electronic messaging channels.

You can opt in to marketing communications during the account registration process or at any later point through your account preferences settings. Your consent to receive marketing communications is entirely voluntary and will not affect your ability to access or use the core Services on the Platform.

You can withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" link included at the bottom of any marketing email sent by 77rb
• Updating your communication preferences in your 77rb account settings
• Contacting our support team at [email protected] with the subject line "Unsubscribe from Marketing"

Following receipt of a valid unsubscribe request, 77rb will process your opt-out within five (5) business days. Please note that even after opting out of marketing communications, 77rb may still send you transactional and service-related messages (such as deposit confirmations, withdrawal notifications, and account security alerts) as these are necessary for the operation of your account and are not subject to marketing consent requirements.

14 Third-Party Links

The 77rb Platform may, on occasion, reference or display content from third-party game providers and technology partners as part of the gaming experience. While we take care in selecting the partners we work with, 77rb is not responsible for the privacy practices or content of any third-party websites, platforms, or services that may be accessed from or in connection with the 77rb Platform.

This Privacy Policy applies solely to personal data collected by 77rb directly through the Platform at https://77rb.io. We encourage you to review the privacy policies of any third-party services you interact with, as those services operate under their own data protection practices and 77rb has no control over how they handle your personal data.

15 Updates to This Privacy Policy

77rb reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the Services we offer. The "Last Updated" date at the top of this document indicates when the most recent revision was made.

Where a proposed change is material — meaning it significantly affects how we process your personal data or alters your rights — 77rb will provide advance notice of the change by sending an email notification to the address registered to your account at least fourteen (14) days before the change takes effect. For non-material changes (such as clarifications of existing wording or minor administrative updates), the revised Policy will be published on this page without individual notification.

Your continued use of the Platform after the effective date of a revised Privacy Policy constitutes your acceptance of that revised Policy. If you do not agree with the changes, you should discontinue your use of the Platform and close your account by contacting [email protected] before the effective date of the revision.

We recommend bookmarking this page and reviewing it periodically to stay informed about how 77rb protects your personal data.

16 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 77rb handles your personal data, please contact our privacy team using the details below:

• Email: [email protected]
• Subject Line: "Privacy Enquiry" or "Data Rights Request" as appropriate
• Support Hours: 24 hours a day, 7 days a week
• Response Acknowledgement: Within 48 hours of receipt
• Substantive Response: Within 30 calendar days (or sooner for straightforward requests)
• Language: English
• Time Zone: Bangladesh Standard Time (BST, UTC+6)

If you are not satisfied with 77rb's response to your privacy complaint or data rights request, you have the right to escalate your complaint to the relevant data protection authority or regulatory body in your jurisdiction. 77rb is committed to cooperating fully with any such investigation and to implementing any remedial action required as a result.